FAQ
Questions from hotel owners & managers
How do guests get the app?
Guests download the free Guestedly app from the Apple App Store, Google Play or the Microsoft Store. There is nothing to configure — the app stays neutral until they scan your property's QR code.
How does the QR code activation work?
At check-in your front desk issues a unique QR code linked to the guest's stay. Scanning it activates their account, loads your hotel's branding and populates your contact directory and amenities automatically.
What happens when the guest checks out?
Access is tied to the registered stay. When the guest checks out, their Guestedly access to your property deactivates automatically, so only current guests can reach your staff lines.
Can the app really carry our own branding?
Yes. Each property has its own logo, colour palette, welcome message and directory. Guests see your brand — not ours — from the moment they scan.
Which departments can we include?
Any you like: front desk, concierge, room service, valet, housekeeping, pool house, spa, restaurants and bars, casino host, golf, kids club, maintenance and more. You can add, rename or remove departments at any time.
Does it work when guests leave the property?
Yes. As long as they are a current registered guest and have a data or Wi-Fi connection, guests can call or message your team from anywhere on their travels.
Do we need new phones or hardware?
No. Guestedly runs on the smartphones guests already carry and is powered by the Xbabble communications platform, so there is no in-room hardware to buy or maintain.
What is Xbabble?
Xbabble is our communications application that powers Guestedly's calling, messaging and secure account provisioning.
How long does it take to launch?
Because guests use the existing Guestedly app, there is no app-store submission for your property. Once your branding and directory are configured, you can begin issuing QR codes. Contact us for a timeline tailored to your property.
Give every guest a direct line to your hotel.
See Guestedly carrying your brand in a personalised 20-minute demo.